You can request a return by contacting us at returnsvelvette@gmail.com within 30 days after you receive your order.
Return request
Please provide the following information in your email:
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Order number
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Full name
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Email address
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Name of the item(s) being returned
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Reason for return
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Pictures of the item(s)
We will process your request within 2 business days and send you return instructions if approved.
Return shipping
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Return shipping is paid by the customer.
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We do not offer return labels.
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Please use a shipping provider with tracking .
Velvetté is not responsible for customs fees, taxes or lost/stolen shipments.
We are also not responsible for incorrect delivery information provided by the customer.
Conditions
Goods must be unused , in original condition , with original packaging and all tags attached .
Items that have been used, washed or altered will not be accepted for refund.
Returns that do not meet these requirements may be returned at the customer's own expense .
Exceptions
The following items cannot be returned:
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Sale items
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Gift card
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Personalized or custom-made products
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Personal care products
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Hazardous or flammable materials
Refund
You can choose to refund via:
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Credit card (valid for 12 months)
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Original payment method
The refund will be initiated within 2 business days after the returned item is received.
Depending on your bank, it may take up to 7 business days for the amount to appear in your account.