1. Company information
Velvet tea
Major Fransweg 22-1
1061 HM Amsterdam
Chamber of Commerce number: 93954778
Email: returnsvelvette@gmail.com
2. Order and payment
When you place an order, you will receive an order confirmation via email.
We accept the payment methods available in the checkout process.
The amount will only be deducted once the order has been shipped.
3. Prices
All prices are stated including VAT, unless otherwise stated.
We reserve the right to change prices without notice.
4. Delivery
We strive to ship all orders within 3 business days .
Once the order has been shipped, you will receive a confirmation via email.
Delays may occur; in such cases we will contact the customer.
5. Right of withdrawal and return
Customers have a 14-day right of withdrawal from the day the item is received.
Goods must be returned in original and unused condition.
Further information can be found in our return and refund policy.
6. Complaints / defects and defects
If an item is damaged or defective upon receipt, please contact us.
We follow applicable consumer regulations and offer an appropriate solution.
7. Personal data
We handle customer data securely and only use information in accordance with our privacy policy.
Personal information is never shared with third parties without consent, unless required by law.
8. Changes
Velvetté reserves the right to update these terms and conditions at any time.
The latest version is available upon request.