Dispatch time
Orders are processed and shipped within 3 business days if the order is placed no later than 3:00 PM the same day.
All orders are processed Monday through Friday , excluding holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information .
Please ensure that your shipping address is correct and complete. Velvetté is not responsible for shipments that are lost or misdelivered due to incorrect address information provided by the customer.
Shipping time & costs
Orders that have already been packed or shipped cannot be canceled .
Shipping method:
-
Free insured shipping
-
Delivery time: 7–15 business days
-
Price: Free
-
Delivery area: Worldwide
Delivery information
Orders are shipped from our warehouses in Europe, the USA and China , depending on stock status and availability.
Customs and duties
The prices displayed on our website are tax-free and payable in USD . In most cases , no additional customs or tax charges are imposed.
Delivery & responsibility
The delivery is carried out by the shipping company and in most cases requires a receipt/signature .
If a package is marked as delivered by the shipping company but not received by the customer, it is the customer's responsibility to contact the shipping company for further investigation.
Once the package is registered as delivered, Velvetté cannot be held responsible for missing shipments .
Shipment tracking
You will receive a shipping confirmation via email as soon as your order leaves our warehouse.