❓ FAQ – Frequently Asked Questions
📦 When will my order be shipped?
Orders at Velvette are usually processed and shipped within 2 business days .
During busy periods and on holidays, processing times may vary slightly.
🚚 Are there shipping costs?
No. Shipping is always free , regardless of order size.
🔁 Can I return an order?
Yes. You can return your order within 14 days , as long as the item is unused and in original packaging.
Please contact us first at:
📩 returnsvelvette@gmail.com
We will send you the return instructions.
💰 When will I get my money back?
Once we have received and approved your return, we will refund the amount within 5–7 business days via the same payment method used for purchase.
🛠️ What if my item is damaged or incorrectly delivered?
We will take care of that immediately.
Please send an email within 48 hours with:
-
your order number
-
a short description
-
pictures of the problem
We will provide a replacement or refund.
💳 What payment methods do you accept?
You can safely pay with:
✔︎ Credit card
✔︎ Debit card
✔︎ PayPal
✔︎ iDEAL
✔︎ Bancontact
❗ We do not offer Klarna or payment later.
🌍 Do you ship to other countries?
Yes, we ship to several European countries.
The total delivery time may vary depending on the destination.
📧 How do I contact customer service?
We are ready to help!
Send an email to: returnsvelvette@gmail.com
We usually respond within 24 hours .