❓ FAQ – Frequently Asked Questions
📦 When will my order be shipped?
Orders at Velvetté are usually processed and shipped within 2 business days.
During busy periods and public holidays, processing times may vary slightly.
🚚 Are there shipping costs?
No. Shipping is always free, regardless of order size.
🔁 Can I return an order?
Yes. You can return your order within 14 days, as long as the item is unused and in its original packaging.
Please contact us first at:
📩 info@velvette-mode.com
We will send you the return instructions.
💰 When will I receive my refund?
Once we have received and approved your return, the refund will be processed within 5–7 business days using the same payment method that was used for the purchase.
🛠️ What if my item is damaged or delivered incorrectly?
We will take care of it immediately.
Please send an email within 48 hours including:
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Your order number
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A short description
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Photos of the issue
We will arrange a replacement or a refund.
💳 Which payment methods do you accept?
You can safely pay using:
✔︎ Credit card
✔︎ Debit card
✔︎ PayPal
✔︎ iDEAL
✔︎ Bancontact
❗ We do not offer Klarna or “pay later” options.
🌍 Do you ship internationally?
Yes, we ship to multiple European countries.
Total delivery time may vary depending on the destination.
📧 How can I contact customer service?
We’re happy to help!
Send us an email at: info@velvette-mode.com
We respond within 24 hours.